How can we help?

Online through TagadaPay's secure checkout, in Australian dollars: by card and, where your device supports it, Apple Pay or Google Pay. Prefer an invoice? contact us and we'll send one.

Yes. Card details are entered on TagadaPay's secure page, not on this site, and we never see your card number. The checkout can only charge the catalogue price for what's in your cart — the browser can't change it. More on our security page.

Many banks run a security check (3-D Secure) on online card payments. You may be asked to approve it in your banking app or on your bank's page. That's normal and protects you from card fraud.

You haven't been charged. Your cart is saved, so you can go back to your cart and try again, or use another card, Apple Pay or Google Pay. If it keeps failing your bank may be blocking it — a quick call to them usually sorts it out — or contact us.

Check your spam folder first. If it isn't there, contact us with the email address you paid with and roughly when. Never send us your card number.

A failed attempt can show as a pending hold that your bank releases after a few business days. If two charges actually go through, contact us and we'll sort it out.

Tell us what's happened and we'll work it out with you. Your rights under the Australian Consumer Law always apply. Please contact us before raising a dispute with your bank — it's usually faster for you.

We reply in writing to confirm the scope, timeline and anything we need from you. A payment on its own isn't the final scope — our written reply is (see our terms).

Usually your logo, photos, the services you offer, the areas you work in and any wording you'd like to keep. Delays getting content or approvals to us can push the launch date out.

Package prices are starting prices. If your job needs more — extra pages, features, copywriting — we quote it in writing before doing any extra work.

Yes. Extras can be bolted onto any package or ordered on their own, now or later.

Yes. Once the build is paid for as agreed, the site is yours, including the accounts it's deployed on where we set them up in your name. No lock-in.

Digital marketing, social media management, hosting & care and priority support are monthly, with no lock-in contract. Cancel with 30 days' notice — just contact us.

Hosting, domains, third-party licences and ad spend are separate unless your written quote says otherwise. Hosting & Care ($29/mo) covers hosting on your accounts, uptime monitoring, updates and small tweaks.

Contact us with the page address and what you'd like changed — screenshots help. Small tweaks are covered on Hosting & Care; bigger changes are quoted first.

Call 0403 986 758 or 0480 733 936 with the address and what you're seeing. Priority Support ($79/mo) puts your requests at the front of the queue.

We use them to reply, quote, do the work and match payments to jobs. We don't sell personal information or run ad trackers. Full detail in our privacy policy.

Yes — contact us and ask. If you're unhappy with our response you can contact the OAIC at oaic.gov.au.

Thank you. Email us describing what you saw — never include a card number or password. See our security page.

Our emails come from send@thehoneypot.com.au, and we will never ask for your card number or password. If you're unsure, call us before clicking anything.